Bluestar offers outstanding support to customers, including regular on-site visits, telephone support and our on-line support system 'Support-Link'.

Bluestar Support-Link offers 7 day a week, 24 hour access for call logging, progress updates and other support resources. Support-Link is offered free of charge to any and all customers with a current support agreement in place.

Support-Link provides a secure web-based support tracking system that both Bluestar and our customers use for raising and tracking any fault reports, change requests, questions or comments.

The system provides customers with a simple interface enabling the quick and easy raising of any type of issue that requires tracking. The system sends automated email alerts when Bluestar technicians respond to support requests and customers can see at a glance any outstanding support requests.

Support-Link also includes a Knowledge Base of useful product information, release notes, past issues or FAQ's (Frequently Asked Questions).